Active listening involves being attentive to what the speaker is saying instead of thinking what to reply when the
speaker finish talking. Stakeholder management is an important approach which the project managers should use to
understand the people involved in the project. These people called stakeholders have needs, concerns, expectations and
requirements which the project will provide. They need to be listened for the project to meet their needs, concerns,
expectations and requirements. Questionnaire was used to collect data from 130 respondents from software development
organizations and the collected data was analyzed using Pearson correlation coefficient to determine the relationship
between active listening and effective software engineering projects in Nigeria. This study investigates the extent to which
active listening contributes to effective software engineering projects in Nigeria. This result showed that active listening as
a strategy of stakeholder management will produce effective software engineering projects in Nigeria.
Published In:IJCSN Journal Volume 8, Issue 6
Date of Publication : December 2019
Pages : 441-446
Figures :03
Tables : 04
Adanma Cecilia Eberendu :
Department of Computer Science
Madonna University, Nigeria.
active listening, stakeholder management, software engineering projects, stakeholders, software projects
In conclusion, active listening is beneficial to project
success because stakeholders can understand each other's
intentions. It gives the stakeholders a clearer vision of the
project progress and any setback that may hinder the
project from progressing. Stakeholders can ask questions
and get clarifications on issues about the project execution.
When the stakeholders know that their ideas and
suggestions are taken into consideration, they are
encouraged to contribute more to the progress to the
project. It also builds relationship to stakeholders because
they see the project situation from each other's perspective
and this encourages openness. Project managers should be
good listeners as they communicate with other
stakeholders or project teams. If a project manager fails to
listen actively conflict might arise at any stage of the
project lifecycle thereby producing negative effects. In
order to bring the project to successful completion, project
stakeholders need to actively listen to one another during
project development.
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